Policies
These are plain-language rules for workflow setup. They are not legal advice. Refunds, revisions, and file retention each have a page of their own.
What you provide
- One named person who can answer questions and approve outputs.
- 3-5 examples of what comes in and what should come out. Redacted or made-up examples are fine.
- The list of tools you already pay for.
- Your inputs within 10 business days of kickoff.
- For builds: access through your tool's invite or sharing feature, a signed-off scope, and time for the check-ins. We never ask for passwords.
Payment
- Stripe payment links are sent manually after fit is confirmed and, for a build, after the written scope is approved. Nothing is sent automatically.
- Workflow Map and One Workflow Build are paid in full at that point.
- Connected Workflows is 50% upfront and 50% at handoff.
- Fiverr buyers pay and communicate only on Fiverr.
- You pay your tool vendors directly.
- Workflow Map, Implementation, and Connected or custom work have no public payment button. Contact and we email the Stripe link after scope is confirmed.
Delay rule
If inputs have not arrived 10 business days after kickoff, the clock pauses. After 30 days without a response the job is paused. It can restart within 60 days at the same price.